Learn how using a basic "Yes, No or I’ll think about it" strategy stops the blame game in 30 seconds so the parties can reach agreements.
Everyone has been in a situation where their suggestions were met with angry replies, criticisms or “explanations” of why the suggestion will fail. For mediators, lawyers, therapists, supervisors and anyone else in a negotiation or argumentative situation- this video explains a simple, innovative technique to shift a high-conflict or upset person from complaining and nitpicking to problem solving.
Learn how using a basic "Yes, No or I’ll think about it" strategy stops the blame game in 30 seconds so the parties can reach agreements.
2 activities • 1 videos • duration: 54m
Understanding & Managing High Conflict Legal Disputes
Bill Eddy is a pioneer in high-conflict personality theory and one of the most influential voices in modern conflict resolution. As a lawyer, mediator, therapist, and bestselling author of more than 30 books, he developed widely used tools including The CARS Method®, BIFF Response®, EAR Statements™, and the New Ways® series. His work is used across workplaces, courts, healthcare, government, and human services around the world. Bill’s integrated mental health and legal expertise continues to shape HCI’s research-driven methods for managing all levels of conflict. He also co-hosts the podcast It’s All Your Fault!
About 10% of my criminal clients are very high conflict. I am going to try your approach and see how well it works.
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