Managing high conflict people in litigation
You know who they are: Your clients who blame others for everything. Who expect you to work miracles and then are outraged when court doesn't go their way. Who have no boundaries. Who exhibit extreme emotions that are way out of proportion to the issue. These are "High Conflict People." This 1-hour video will give you practical techniques for managing these clients - tips you can start using today.
2 activities • 1 videos • duration: 1h
Understanding & Managing High Conflict Legal Disputes
Bill Eddy is a pioneer in high-conflict personality theory and one of the most influential voices in modern conflict resolution. As a lawyer, mediator, therapist, and bestselling author of more than 30 books, he developed widely used tools including The CARS Method®, BIFF Response®, EAR Statements™, and the New Ways® series. His work is used across workplaces, courts, healthcare, government, and human services around the world. Bill’s integrated mental health and legal expertise continues to shape HCI’s research-driven methods for managing all levels of conflict. He also co-hosts the podcast It’s All Your Fault!
I tend to fly off the handle. The indirect approach to conflict resolution, deflecting the issues, court civility, firm policy on delayed payment, quoting the law, were key points for me. Calmness and patience were paramount.
enjoyable and interesting course
Very helpful seminar. Key notes worth repeating, especially for those of us who are also psychologists, is that you can only be one role ethically for a client. If we're their lawyer, we are not their psychologist. While we can certainly bring psychology skills into the relationship, we are not there to diagnose. The skills taught here will help all lawyers manage these high-conflict relationships.
It was very enlightening especially learning counter-intuitive reponses to HCP
