Enhancing Client Relationships through Exceptional Service in Legal Practice
In this course, the instructor explains in detail how clients do not always recognize good lawyering, but they do recognize and appreciate good customer service. He believes lawyers are wise to recognize that a relationship lies at the heart of the practice of law; namely, the attorney-client relationship.
He chose the title, "That’s Why They Call it Practicing Law", because lawyering requires persistent practice. All attorneys possess flaws and imperfections, and also demonstrate differing levels of skill and competence. Regardless of our starting point, everyone can improve their craft. By following his 22 steps to success, you will stay within your ethical duties, have happier clients who refer others and a less stressful practice.
1 activity • 1 videos • duration: 1h
The Smart Route to CLE Compliance
CLE Companion is a leading virtual Continuing Legal Education provider offering top-quality courses to lawyers across the US and Canada. Its mission is to utilize technologies to support the completion of CLE with unparalleled convenience and value.
Minnesota Lawyer, adjunct professor, author of “That’s Why They Call it Practicing Law” & “Lessons Learned on the Run”
David Kempston is a top Minnesota attorney, author, and nationally renowned speaker. He was born and educated on the West Coast. He moved to Minnesota to attend law school over 29 years ago. Since graduating from the University of Minnesota Law School in 1992 (Magna Cum Laude and Order of the Coif), he has spent over 26 years as a litigator—primarily handling workers' compensation claims. During that interval, he has tried about 400 workers' compensation cases. He has also appeared at oral arguments in front of various appellate courts, including the Minnesota Supreme Court—about 30 times. He has been voted a Super Lawyer every year since 2000. He was named the 2017 Anoka County Lawyer of the Year by the Anoka County Bar Association. He frequently lectures on the MN Workers' Compensation Statute and is a co-contributing author to a chapter in the Minnesota Workers' Compensation Deskbook (Chapter 7). He has also written a book, published through Amazon in 2017, entitled "That’s Why They Call it Practicing Law".
Very helpful in terms of appropriate behaviour in the practice of litigation
Excellent - good common sense
Interesting and practical
Wish I had received this life and law practice advice 35 years ago.
