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Email Best Practices for Lawyers

Master professional email strategies to enhance client communication, avoid ambiguity and unlock significant practice growth.

Created byRyan Standil
IntermediateUpdated Oct 2, 2025

What You'll Learn

  • check_circleWrite clear, professional emails that clients and colleagues actually read.
  • check_circleHighlight key information so instructions never get overlooked.
  • check_circleUse subject lines and formatting to improve response rates.
  • check_circleTailor your communication style to individual recipients.
  • check_circleDecide when email works best and when another form of communication is needed.

About This Course

Welcome to "Email Best Practices for Lawyers," a Continuing Legal Education program crafted to refine your essential communication skills. In today’s legal environment, email is more than just a tool: It is often the first impression you make, the permanent record your clients will rely on, and a reflection of your professionalism.

As you move through this course, Legal writing expert Ryan Standil founder of Write To Excite and in-house counsel and executive coach Rebecca Hockin share best practices for drafting emails, choosing subject lines that get noticed, and writing instructions that are impossible to miss.

Upon completing the course, you will be able to craft professional emails that enhance client communication, avoid ambiguity and unlock significant practice growth.

By the end of this course, you’ll be able to:

  • Write clear, professional emails that clients and colleagues actually read.
  • Highlight key information so instructions never get overlooked.
  • Use subject lines and formatting to improve response rates.
  • Tailor your communication style to individual recipients.
  • Decide when email works best and when another form of communication is needed.

Course Content

2 activities • 1 videos • duration: 1h 1m

  • videocamEmail Best Practices for Lawyers
    Duration 61:20
  • quizMastering Email Best Practices for Legal Professionals

Your Instructors

Ryan Standil

menu_book14 courses
star857 reviews

Ryan Standil leads seminars about effective written communication. He is a regular speaker at accounting firms, law firms, corporations, and governmental agencies. Ryan attended Western University, in Canada, where he graduated from the Ivey Business School and the Faculty of Law. After graduating, Ryan worked at a law firm in Toronto, focusing on corporate and commercial matters. Today Ryan owns and operates a seminar company, called Write To Excite. Ryan’s mission is to help professionals grow their income by improving their writing. Ryan is a frequent contributor to the leading newspaper in Canada, The Globe and Mail. Unsurprisingly, his columns can be described as “writing about writing.” To read one of Ryan’s columns, please visit https://www.writetoexcite.com/globeandmail.

Rebecca Hockin, JD, ACC

Fractional Counsel & Lawyer Coach

Rebecca E. Hockin, JD, ACC, is a Canadian lawyer and executive coach known for her business-centered legal insight and compassionate, high-impact coaching. With significant in-house leadership experience at Graymont and a foundation in corporate and commercial law from DLA Piper’s Vancouver office, she brings both strategic vision and legal rigor to her practice. As a Certified Executive Coach (ACC), Rebecca delivers thoughtfully challenging coaching sessions. She specializes in guiding legal professionals through personal development, role transitions, work-relationship challenges, and team development. Her services bridge practical legal advice with deep professional coaching. Dedicated to meaningful outcomes, Rebecca works with clients to clarify goals and take actionable steps toward success.

Credit Information

What Students Are Saying

4.8 out of 5
Student's Choice
66 reviews
  • LL
    Laura L.
    starstarstarstarstar

    Interesting CPD

  • CS
    Carole S.
    starstarstarstarstar

    Yes, very helpful.

  • SA
    Stephanie A.
    starstarstarstarstar

    This was a great course.

  • EK
    Edward K.
    starstarstarstarstar

    Excellent presentation

Frequently Asked Questions

We are a registered provider with 300+ associations and regulatory bodies worldwide. We operate across 27 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.

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