Learn to deal with challenging sales and service situations – overcoming objections, handling difficult customers and complaints, closing sales and working constructively in a sales team.
Learn a range of strategies for handling sales and service challenges, including how to overcome customer objections and defuse volatile confrontations, to come to a satisfactory resolution. Discover strategies for managing difficult customers and complaints, from simple product returns to major deals under threat. Learn to resolve conflict and handle difficult customers, whilst preserving and reinforcing a positive relationship with the customer. Learn techniques to close a sale and explore how to work constructively in a sales team.
4 activities • 5 videos • duration: 1h 10m
Eve Ash is a psychologist, film producer and international speaker. She is an expert in human behavior – leadership, communication, service, motivation, performance and justice. Eve founded Seven Dimensions, producing over 1000 comedy, drama and interview style videos, TV shows, feature documentaries and e-learning courses including the hilarious LA-business-based Cutting Edge Communication Comedy Series. Eve has won an Australian Businesswoman of the Year award, and over 170 film awards.
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