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Calming Upset People with an EAR Statement®

Breaking the Cycle of High Conflict Reactions with Empathy, Attention & Respect

Created byBill Eddy
IntermediateUpdated Aug 27, 2020

What You'll Learn

  • check_circleExplain the neurological factors behind emotional upset and defensive behavior.
  • check_circleIdentify key traits of high-conflict personalities and their typical responses.
  • check_circleUtilize the E.A.R. method to de-escalate emotionally charged situations.
  • check_circleDevelop effective communication techniques to manage conflict with empathy and respect.

About This Course

How do you get through to an upset person, especially when that person is habitually upset? Try an EAR Statement. Using Empathy, Attention and Respect helps them calm down and reduces defensive behavior so your message isn’t sidetracked by an emotional roadblock. This video explains why it works and demonstrates things to say and avoid, including nonverbal techniques.

Course Content

2 activities • 1 videos • duration: 1h 2m

  • videocamCalming Upset People with EAR Statements
    Duration 62:55

Your Instructor

Bill Eddy

Understanding & Managing High Conflict Legal Disputes

menu_book18 courses
star238 reviews

Bill Eddy is a pioneer in high-conflict personality theory and one of the most influential voices in modern conflict resolution. As a lawyer, mediator, therapist, and bestselling author of more than 30 books, he developed widely used tools including The CARS Method®, BIFF Response®, EAR Statements™, and the New Ways® series. His work is used across workplaces, courts, healthcare, government, and human services around the world. Bill’s integrated mental health and legal expertise continues to shape HCI’s research-driven methods for managing all levels of conflict. He also co-hosts the podcast It’s All Your Fault!

Credit Information

What Students Are Saying

4.8 out of 5
Student's Choice
56 reviews
  • RH
    Rodel H.
    starstarstarstarstar

    Comprehensive

  • VF
    Veneta F.
    starstarstarstarstar

    Practical and fun!

  • BC
    Bill C.
    starstarstarstarstar

    this the best course so far

  • SB
    Stacey B.
    starstarstarstarstar

    Excellent training!

Frequently Asked Questions

We are a registered provider with 300+ associations and regulatory bodies worldwide. We operate across 27 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.

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